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Journal paper
Entry Year2015
Paper title (chapter)服務補救知覺與補救後滿意度之關係:兼論失誤嚴重性與補救效益的調節效果
Name of journal運動休閒餐旅研究期刊
Date of publication2015-12-00
number of chapters10
Issue No.4
Name of author (Chinese)Pou-Wen Chang
Name of author (English)Pou-Wen Chang
Authors陳細鈿;陳貴凰*;張柏文;賴鈺欣;甘姵柔;陳瑀薔;劉怡君;廖苑辰
Language used